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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Marc NEUBAUER

July 3, 2024

5  out of  5 rating by Marc NEUBAUER
"Iris was amazing, great experience! Highly recommend to anyone"
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David Ruiz

June 26, 2024

5  out of  5 rating by David Ruiz
"My state farm account representative, Iris Avarello has be consistently helpful and informative for my auto and home insurance questions and concerns. She is simply an amazing employee. Always pleasant and supportive. Thanks Iris. You're so much appreciated."
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Whitney Ross

May 24, 2024

5  out of  5 rating by Whitney Ross
"Mike and his team are amazing. Pleasant exchange with Kelly and all The other staff. Quick and responsive. They everything they could To get me the best rates."
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Michael Ring

May 22, 2024

5  out of  5 rating by Michael Ring
"Kelly was awesome... Very professional and informative.... We felt like we were talking to a family member... My husband and I look forward to doing business with you for many years to come... Michael and Sherilon Ring"
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Len Conway

May 17, 2024

5  out of  5 rating by Len Conway
"Easy to deal with, Prompt, Knowledgeable, Friendly!!!"
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Ac Money

May 3, 2024

5  out of  5 rating by Ac Money
"Had Great experience 👍"
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Bill Kinley

April 18, 2024

5  out of  5 rating by Bill Kinley
"Excellent & responsive service by Iris. Thanks, Bill/Nancy Kinley"
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ROBERT H

March 18, 2024

5  out of  5 rating by ROBERT H
"Attentive to your insurance needs. Listens and advises on all matters related to your home and auto protections."
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Valerie Bryant

March 1, 2024

5  out of  5 rating by Valerie Bryant
"The staff there is so friendly and helpful. Not only did they get me great insurance rate. The process of adding things with them is easy. I had to bring the kids in with me and they made me feel comfortable and the kids feel so welcome as well."
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David Firkins

February 2, 2024

1  out of  5 rating by David Firkins
"To many people involved in one request and everything gets screwed up."
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Tara Mcvicker

December 18, 2023

1  out of  5 rating by Tara Mcvicker
"I wish that I had a great review to leave. Giving customers a heads up on what I learned today. Even after you receive your new policy, and you make adjustments to bring cost down…I was told that at the next policy review, they will likely go back up without notice. They do not keep same coverage that you choose. So, I asked if they could remind customers to review new policy changes before they go into implementation. They said no. I am 50 years old. Perfect driving record. Great credit. And, the office manager even agreed that my price of 190/month was high and that she couldn’t explain it. Then, it was like pulling teeth to find ways to lower the cost. I’m really disappointed as I’ve had Statefarm for so long now. I’ve done everything right, yet, evasive answers, very high rate, and no customer loyalty. I would avoid this office for any newcomers in area, go to Crystal River or Inverness if you have Statefarm. You will not be treated well coming from out of state."
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Susan Kelly

November 8, 2023

5  out of  5 rating by Susan Kelly
"Alyssa Backlund was very helpful and answered my questions the first time calling."
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David Trapiss

November 6, 2023

5  out of  5 rating by David Trapiss
"Everyone in the office is very friendly including the owner Mike. They always take the time to answer all your questions and concerns and resolve any issues you may have."
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David Ragaini

October 9, 2023

5  out of  5 rating by David Ragaini
"Due to an issue regarding my policy, I've had several interactions at this office. I was treated extremely well by 3 courteous and very knowledgeable ladies: Iris, Kelly, and Ally. I highly recommend Mr. Bays, and his staff."
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Michele Solian

August 14, 2023

5  out of  5 rating by Michele Solian
"They were great..and better than progressive insurance"
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Al Propst

May 25, 2023

5  out of  5 rating by Al Propst
"Kelli was great at helping me with insurance. Would recommend this place."
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mike reed

February 10, 2023

5  out of  5 rating by mike reed
"Tina is very nice!"
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mariam lopez

February 9, 2023

5  out of  5 rating by mariam lopez
"Excellent local"
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Jason Host

January 31, 2023

5  out of  5 rating by Jason Host
"I called the office with several questions on my Auto and Personal Insurance Policies. Kelly took the time to thoroughly explain each area of concern I had. With the information she provided I updated each Policy to ensure I was insured to my expectations. I always have great customer service and support from this office."
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Tina Anderson

January 25, 2023

5  out of  5 rating by Tina Anderson
"We use Mike Bays for all of our insurances for the last 28 years. Great customer service. Kelly always know exactly what we need. Iris is always available to help. I never have to worry with this team on my side."
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James Petesch

January 25, 2023

5  out of  5 rating by James Petesch
"Great staff working with Mike, appreciate their working with our out of state move into Florida, made the transition very easy!"
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Leslie Kingree

January 20, 2023

5  out of  5 rating by Leslie Kingree
"Great Insurance Agency with AMAZING Customer service representatives and Agents!!!"
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Cajun Cruise Couple

January 11, 2023

5  out of  5 rating by Cajun Cruise Couple
"After our home and auto insurance continued to rise with other companies, we called and spoke to Kelly at Mike's office. She is extremely knowledgeable and friendly. She is always so responsive and helpful, making sure all of our discounts are applied and getting us the best rate she can. Thank you to Mike, Kelly and everyone at the office for taking care of our insurance needs! We highly recommend this office!"
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Sandy Sharp

January 10, 2023

5  out of  5 rating by Sandy Sharp
"We moved from NC to FL. Iris has met with us twice to handle our insurance needs and adjust our coverage. She is very knowledgeable and professional."
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Osachica

November 21, 2022

5  out of  5 rating by Osachica
"Pleasant staff."